Privacy policy
La Sitrene Ltd. Privacy Policy
Last updated: 08.11.2024
At Sitrène, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with our site, sitrene.com, or use our services (collectively, “Services”). “You” and “your” refer to users of the Services, whether customers, visitors, or others whose information we may process.
By using our Services, you agree to the practices outlined in this Privacy Policy. If you disagree, please do not use or access the Services.
Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect new practices, operational, legal, or regulatory requirements. Revisions will be posted on the Site, along with the updated “Last updated” date.
Information Collection and Use
Types of Information Collected
The personal information we collect depends on your interaction with our Services and may include:
1. Directly Provided Information:
• Contact details: Name, address, email, and phone number.
• Order details: Billing and shipping information, payment confirmation.
• Account details: Username, password, and security information.
• Shopping activity: Items viewed, added to cart, or wish-listed.
2. Automatically Collected Information:
We use cookies and similar technologies to gather Usage Data such as device, browser, IP address, and interaction with our Site. For details on our use of cookies, visit Shopify’s Cookie Policy.
3. Information from Third Parties:
We may collect information from trusted third-party vendors, such as:
• Payment processors to manage transactions.
• Marketing and analytics partners to enhance our offerings.
Usage of Information
Your information helps us deliver and improve our Services, including:
• Fulfilling orders and processing payments.
• Enhancing your experience and personalising content.
• Providing customer support and product recommendations.
• Conducting security measures and fraud prevention.
Disclosure of Personal Information
Sharing with Trusted Partners
To provide our Services, we may disclose information to:
• Service providers: For payment processing, shipping, analytics, and customer support.
• Business and marketing partners: To enhance and personalize your experience.
• Legal authorities: As required by law or for the protection of our rights.
We do not disclose sensitive information for the purpose of inferring characteristics about you.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
• Access: Request details of the information we hold.
• Correction: Correct any inaccuracies.
• Deletion: Request deletion of personal data.
• Opt-out: Manage marketing preferences or data sharing for advertising.
To exercise any rights or for inquiries, please contact us at boutique@sitrene.com. We may require verification to fulfil certain requests.
Security & Retention of Information
We take steps to protect your data; however, no system is infallible. We recommend secure communication methods for sensitive information. We retain data as required by applicable laws or as needed for our operations.
International Users
Your information may be transferred outside your home country, including to the United States. If transferred outside the EU or UK, data protection measures such as Standard Contractual Clauses will apply.
Contact
For questions about this Privacy Policy, or to exercise your rights, please contact us:
• Email: boutique@sitrene.com
• Address: Profile West 950 Great West Road, Brentford, ENG, TW8 9ES, United Kingdom